Managing user access: deactivation and activation

Company administrators can temporarily suspend user access to the CargoX platform through user deactivation, which preserves all user data and active subscriptions. This feature is ideal for managing temporary access restrictions or employee leaves of absence.

Step-by-step guide for deactivating a user:

1

Access settings

Go to the gear icon (⚙) | Platform users, and choose the user you want to deactivate.

   

Note

Only users with administration permissions can disable other users within their company.

2

Deactivate user

Click the Deactivate button.

   

3

Confirm the deactivation

Click the Deactivate button again to confirm.

   

Success

The user has been deactivated, and their status now reflects this change. When deactivated users try to log in, they will be notified of their status. Any currently logged-in users will be logged out immediately. Their subscription stays active, and all their data remains preserved. The system automatically records all user changes in the Platform users audit log.

Step-by-step guide for activating a user:

1

Access settings

Go to the gear icon (⚙) | Platform users, and choose the user you want to activate.

   

Note

Only administrators can activate other users within their company.

2

Activate user

Click the Activate button.

   

3

Confirm the activation

Click the Activate button again to confirm the action.

   

Success

The user has been reactivated, and their status is updated. They have been notified and can now log in to resume using the platform.