How to resolve the error: "A sealed envelope for this EBL already exists."

When you receive this error, it means there is already a sealed envelope linked to the same electronic Bill of Lading (eBL). The system allows only one sealed envelope per eBL.

   

To proceed, please follow this step-by-step guide:

1

Open the envelope

   

1. Click on the Drafts folder.

2. Find the sealed envelope that is preventing the sealing of a new envelope. Mark it using the checkbox next to it.

Tip

Ensure that the eBL number of the sealed envelope matches the one you were attempting to seal. Also, look at the right corner of the envelope: a green symbol confirms that the envelope is already sealed and ready to be sent.

3. If the sealed envelope was created by mistake or needs to be replaced, you may proceed to Unseal it. 

Warning

After unsealing, you will also have the option to Delete the envelope if necessary. Deleting a draft envelope is irreversible, so make sure you are deleting the right one.

2

Proceed with sealing the new envelope

Once the original envelope is unsealed or deleted, return to the new envelope you were preparing and continue the sealing process as originally intended.