How to get in contact with CargoX support

The CargoX Customer Care team provides efficient support. With the introduction of subscriptions, we now offer even faster assistance to our Standard package subscribers. We guarantee a response within two business days, though in practice, it is often much quicker. Our best team is dedicated to assisting our subscriber companies.

You can reach us through the following channels:

1

Help Center

If you need help, we invite you to find the answer in the CargoX Help Center.

1. You're welcome to explore the CargoX Help Center. Please, check out our FAQ section containing our most common questions and answers.

2. Utilise the search bar by entering keywords to quickly pinpoint the information you seek.

3. Find the live chat widget in the bottom right corner for immediate assistance from our support agents.

4. Access our support form by clicking on the Contact us button in the top right corner. Provide detailed information about your issue for personalised and effective assistance from our support agents. Expect a response within 1 business day (Monday-Friday).

   

2

CargoX website

More information about CargoX can be found on our website www.cargox.io. 

3

The CargoX Platform

If you have any questions or suggestions, you can contact our support team via:

1. email at support@cargox.io.

   Note

   We only provide support in English. We do not offer telephone support. 

2. live chat support.

   You can contact us during our business hours.

   

Note

If you require custom assistance from us we also offer help via our professional service, for which there is a surcharge according to our price list.