Warning
Please bear in mind that tutorial videos do not reflect recent changes made to our platform design that was made on July 18, 2023. However, our articles have already been updated to align with the latest platform design.
CargoX uses a highly automated billing process, which allows us to service tens of thousands of companies worldwide.
A bank transfer or bank wire payment is required for the first purchase of CargoX units (π), as bank verification is a part of the company verification process. This allows us to compare the bank wire payeeβs information with the company details entered when registering a CargoX account. All the details need to match to pass the bank verification.
Purchasing service units (π) is a self-service process. Follow these steps when buying units (π) with the bank wire option:
1
Choose the amount of units (π)
Sign in to your CargoX account and go to the gear icon (β) | Buy units. Choose the amount of units (π) you would like to purchase and click the green Go to next step button.
Info
In this step, EU-based companies have the option to choose their preferred currency for the purchase. They can choose between EUR or USD. Please be aware that due to exchange rate differences, there is an additional 3% fee added to EUR payments. For companies located outside the EU, payments are only possible in USD.
2
Choose the bank transfer payment method, add billing email, and additional info
Choose the bank transfer payment method.
Enter the billing email and additional info.
Note
Billing email field will receive the pro-forma invoices and final invoices. Users can change billing email addresses with every purchase. Under Additional information you can type in your purchase order β PO number or any other number related to your internal procurement process. You will not be able to change the pro-forma invoice later, nor request change to an already issued and paid invoice later.
Click the green Continue to review button to continue.
After reviewing the purchase details, click on the green Complete purchase button.
Warning
If you are an EU-based company, be careful that you have already
validated your VAT number, as otherwise VAT will be applied to your purchase (Slovenian companies always pay VAT). Changing the VAT rate after the payment is completed is not possible!
Success
A pro-forma invoice is automatically generated and sent to the billing email. The user can also download it from their CargoX account (gear icon (β) β Invoices menu β Pro-forma invoices tab).
Send a payment based on the pro-forma invoice information.
Warning
Only send payments from your company's bank account, as payments from 3rd parties are prohibited and will be rejected. Also donβt forget to include the payment reference number in your payments remittance notes or reference field.
5
Wait for the payment to arrive
When CargoX receives a bank payment based on the pro-forma invoice, units (π) are automatically credited to your CargoX account and an official invoice is generated and sent to your billing address. This official invoice is also available for download from your CargoX account (gear icon (β) β Invoices menu β Invoices tab).
Note
Please note that EUR bank payments within Europe (SEPA) can take up to 3 business days, and the international USD bank payments (SWIFT) can take up to 5-7 business days to clear.
Info
To keep our platform highly streamlined, scalable, and simple, we unfortunately cannot change this billing process to make exceptions.
