If there is a problem while transferring an envelope (documents) to a recipient, nothing is ever lost. If the blockchain transaction transferring the title of a document fails, it means that you are still the owner of the document.
This happens only when the underlying blockchain network is experiencing abnormal behavior, which is very rare. In the event of a failed delivery, the affected documents will be returned to you and you won’t be charged for the transfer.
- A new folder titled Returned will appear, along with a number indicating how many envelopes it contains.
- In this folder, you will find all the envelopes (and documents) that were not transferred to the recipient (or returned to you). You can open them and try to transfer them again. We suggest that you wait a few minutes before doing so.