I can’t receive the verification code

If you do not see the CargoX verification email in your inbox, check the Junk/Spam folder, as system-generated emails are sometimes flagged as spam. Our verification email comes from noreply@cargox.io and its subject is [CargoX] Verification code: xxxxxx.

If you can’t locate the email, please try the following:

1

Resend email

Click the Re-send verification code button (1st retry).

   

2

Contact your IT department

If you are still not receiving our verification emails, contact your IT department and ask your email administrator to add the domains @cargox.io and @cargox.digital to the list of permitted/whitelisted recipients on your email server. This will ensure uninterrupted use of the CargoX Platform.

3

Resend email again

After that, try resending the verification code again by clicking the Re-send verification code button (2nd retry).

   

4

Send code to mobile number

If you still have not received the CargoX verification code, try sending the code to your mobile phone by clicking on the Send code to mobile number button.

Warning

This step only applies to users who are already registered on the platform and require receiving a verification code on their mobile number for login purposes, not for those registering a new company account. Users must verify their email during company registration, which is why they cannot send a verification code to their phone number until the email address is verified.

   

Help

If you are still unable to resolve email delivery problems and you haven’t received the verification code on your mobile number, contact support@cargox.io for help.