VAT verification can fail for a number of reasons.
Steps if your VAT verification fails:
Technical problem – try again
The most common problem is technical, as the VIES service is sometimes not accessible. Trying again after a few minutes might solve your problem (go to the gear icon (⚙) | TAX settings and click on the green Verify now button).2
Check the VIES
If VAT verification is still unsuccessful, please check the VAT data for your company in the VIES, by choosing your country and entering your VAT number. Confirm the search by clicking on the Verify button.Once you get the VIES information check your CargoX company account to see if you entered your VAT number correctly (exactly as it is shown in the VIES). If not, please change your company details on the CargoX Platform and press the Verify now button in the TAX settings again.3
Provide us with a VAT certificate
If your VAT number is not in the VIES database, is invalid, or if it is valid but there are no company details listed (name of the company, address), we cannot verify you without the VAT Certificate. For some countries (Germany, Spain) this happens because the country decided not to publicly display company data in VIES.
If you would like to apply to be VAT verified in our system, please provide us with your VAT Certificate. The document must show your company name, address, and VAT number. It must be internationally readable – in English, or translated to English.
Please send a clear and readable PDF document to firstname.lastname@example.org with the subject: VAT verification for (enter your company name).