I sent an ACI through CargoX successfully, but my importer does not see (all) the documents.

Please note that an INVOICE IN EXCEL (OR XML) format is NOT displayed to the importer in NAFEZA, as it is used only to feed the customs system (NAFEZA) with correct data.

Other documents should be seen by the importer if sent in the required format. 

Help

If the importer does not see the sent documents (with the exception of the Invoice in Excel format) on the NAFEZA platform, please send us an email (support@cargox.io) and make sure to include: 

• an ACID number
• your CargoX ID number
• a screenshot of the SENT folder on the CargoX Platform (showing an envelope and documents which the importer does not see in NAFEZA) in PDF format.