Use the correct template or converter service
Make sure you are using the officially provided Excel INVOICE template or the RPA converter service.
The invoice (INV) must be uploaded in both a PDF and structured Excel or XML file format. More information can be found here.
If you are using the correct template, doublecheck the entered data.
If you cannot find the problem, please contact Egyptian customs/NAFEZA support at ACI.CAMPAIGN@MTS-EGY.COM for an explanation or ask your importer to contact them directly. CargoX DOES NOT prescribe nor check the content or format of the documents. This is solely in the hands of Egyptian customs/NAFEZA.
If you need to resend a document, you can read how to do this here.