FAQ

Egypt ACI

• What is ACI?
• Is ACI mandatory?
• How do I submit an ACI filing?
• Which documents are required for an ACI filing?
• Are there any specific formats required for shipping documents?
• When is the ACI filing deadline for exporters?

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Pricing and billing

• How to buy units (𝕌)? How to get bank verification?
• How many units (𝕌) should I buy?
• Why did I receive less units (𝕌) than I paid for?
• Where is my payment? When will we have units (𝕌) in our account?
• Can we pay via credit card or PayPal?
• Can we get a pro-forma in different currencies?

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Company verification

• What to do if VAT verification fails?
• What to do if my 3rd party verification fails?
• Why did I lose my company verification?
• How can European exporters manage multiple VAT numbers?

Company and user management

• How to change your company details
• Can a single company be registered multiple times?
• How to best structure users if there are several from our company who need access to CargoX?
• Can one CargoX user account and blockchain key be shared between multiple users within our company?
• How can I delete my company account?
• What are DUNS, EORI, and LEI numbers?

Blockchain keys

• How to find your blockchain key? Can’t remember the password?
• Creating a new blockchain key to replace a lost one

Problems with CargoX Platform

• I encountered a problem/error on the CargoX Platform
• I can’t receive the verification code

Need help from CargoX?

• How to get support? & Who to ask questions?
• Is it possible to integrate with the CargoX Platform (API)?
• We don’t agree with your Terms & Conditions. Can you change them for us?
• Can you help us with our internal procurement processes?